Directly Sales Engineer Job Description
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San Francisco, CA


At Directly, we believe the fundamental nature of work is changing from fixed to fluid, as AI and collaborative technology transform how people and companies work in the next economy. We’re leading this shift with an enterprise platform that changes the way companies think about customer support. Our Crowd-Powered AI platform combines machine learning and gig work to transform and scale customer service for world-class companies like Autodesk, LinkedIn, Microsoft, Pinterest, Samsung and SAP. We’re based in San Francisco and backed by top venture firms and angels from Silicon Valley.


We have a great opportunity for a Sales Engineer to work closely with our Sales teams, to support sales presentations and meetings, script and build personalized demos, lead technical and integration discussions, and assess prospects readiness for our products. This important new role will report to our VP of Sales with dotted line to co-founding Head of Product and will work closely with our sales, services, product and customer success teams.


  • Partner with sales to qualify opportunities and align key customer stakeholders
  • Provide deep understanding Directly products, working closely with sales to resolve critical technical issues
  • Respond to functional and technical elements of RFPs and Information Security requests
  • Demonstrate the value of Directly through customized product demos
  • Provide direct feedback to Product Managers and Engineering to help define new customer-driven features and determine roadmap priorities
  • Present technical and architectural concepts to a variety of audiences, including developers, architects, and IT professionals


  • 4+ years pre-sales experience within enterprise SaaS buying environments
  • Domain experience in CX, CRM, Community or Customer Support Required
  • Experience defining new features or solutions to solve customer needs
  • Familiarity with Javascript, HTML, CSS, web technologies and APIs
  • Experience successfully demonstrating and articulating value of SaaS products
  • Ability to influence both technical and executive audiences
  • Savvy presentation and demonstration skills, fluidly translating complex technology concepts
  • Passion for data and analytics, a philosophy of using technology to help solve business problems
  • Excited by fast-paced startup environments
  • Strong technical writing and project management skills
  • Bachelor's degree or higher with a focus of Computer Science or related work experience
  • Available for 25% travel

Directly is an equal opportunity employer. We believe in diversity and inclusion as a strength. This is an exempt, full-time salaried position with comprehensive benefits.



If you are interested in exploring this opportunity please click on the following Questionnaire link, complete the Questionnaire and submit it to our attention.

After viewing your Questionnaire responses one of our recruiters will contact you concerning next steps.

Thank you for your interest in this opportunity.

Directly - Sales Engineer Candidate Questionnaire